Terms & Conditions

Using mytalu's Services

Each time you access the application, you are confirming that the registration information you provided to mytalu is correct, complete, and accurate.

To maintain security, you may be prompted to complete various security measures such as email address, password, biometrics, PIN number and security question answer depending on the action being taken.

It is imperative that you do not divulge any information to anyone that would allow them to have access to your account.

Availability of mytalu's Services

We aim to have the application available 24 hours a day, 7 days a week, 365 days a year. However, there may be times when this isn't possible due to upgrades, improvements, or events beyond our control.

• Power outages
• Telecommunication failures
• War or civil unrest
• Natural disasters or other acts of God

How Is My Money Protected?

• When you add money to your account, the equivalent value of e-money is credited to your account immediately.
• The money that we receive is placed into a dedicated client money bank account held with large commercial or central banks.
• This process is called safeguarding.
• Funds are safeguarded until the e-money is used by the account holder.
• Safeguarding protects you from an adverse event such as insolvency: you would receive the full value of your e-money balance from the client money bank account.
• The money in your account isn't covered by the Financial Services Compensation Scheme (because it is safeguarded instead).

Keeping Your Security Details Safe

We do everything we can to keep your money safe. We ask you to do the same by keeping your security details safe and not sharing or disclosing them with anyone.

• Fully close down the mytalu app when it is not in use.
• Keep your mobile phone and email account secure.
• Do not let other people use them.
• If your account has been breached or your security details have been compromised, let us know immediately.

You authorise Mytalu to view, monitor and analyse all activity in your account to monitor fraud and other suspicious or financially risky activity, and to investigate and take necessary action to prevent, limit, eliminate, or mitigate identified risks.

Adding Money

Money is added to your mytalu account through the "top-up" functionality. Follow on-screen prompts for your country. Upon arrival of funds, your account is credited with the corresponding value of e-money.

Sending Money to Another mytalu User

Select the contact, input the transaction amount, observe the FX rate if cross-border, add any labels, then confirm. Funds are deducted from your account and instantly available to the recipient.

Sending Money to a Non-mytalu User

Enter recipient details (mobile number or account number), transaction amount, observe any fees and FX rate if cross-border, add labels, then confirm. Funds will be sent to the recipient.

Holding & Converting Multiple Currencies

You can open multiple currency balances and convert between them. Follow on-screen prompts to view the FX rate and confirm. The conversion is instant and reflected in your updated balances.

Creating Remittance Pots

You can invite another mytalu user to link to a pot. If they are not on mytalu, you can invite them to join. Remittance pots help you send money with purpose and maintain visibility over end use.

Creating Savings Pots

Follow prompts in the app. A savings pot lets you store funds for a specific purpose. Funds in a pot are not included in your spendable balance.

Paying Bills

Select bill payment, choose the bill type, provide account details, and review any applicable fees and FX rate (if needed).

Buying Airtime

Select airtime purchase and provide key details such as the phone number and operator (where applicable).

What Exchange Rate Do You Use?

We utilise internal treasury management systems in combination with dedicated third-party FX providers to provide competitive FX rates. Rates may fluctuate over time.

Fees for Using This Service

Fees incurred will be transparent and readily available in-app. Mytalu will disclose its fees and charges prior to initiating a payment. For payments you will be shown any applicable fees and FX rates. Mytalu reserves the right to change fees and charges.

For more details, please see our FAQs page.

When Could You Suspend or Close My Account?

Mytalu reserves the right to suspend or close individual accounts if we believe the following to have occurred:

• We believe you have acted fraudulently.
• You fail to provide information when requested or have provided incorrect information.
• You've broken the terms and conditions.
• We believe your use of the mytalu app is for harmful purposes.
• Your continued use of a mytalu account could cause damage to our reputation.

If we have reason to believe that you've acted fraudulently, or you intentionally or carelessly failed to keep your security details safe, we won't refund any money.